Maybe yous take been in the scenario where you purchased the incorrect version of a game, or yous found out that someone's gifting yous a hard re-create of a game that you merely bought digitally. We've all been there. Sometimes nosotros don't desire to go through the hassle of issuing a refund when we really should, which is why Android Police is hither to help. Today's guide walks y'all through how to issue your refunds on the PlayStation Store effortlessly and efficiently.

PlayStation refund policy

It's important to know if and when to request a refund past checking if you're eligible — you lot'll save loads of time by determining your eligibility sooner rather than later on.

Categorizing your content

For games and add-ons (total games, downloadable content, in-game consumables, and season passes), you have 14 days to request a refund starting on the date of your purchase. If you take already downloaded or streamed your purchase, you lot'll sadly be ineligible for a refund unless the product is faulty.

For subscription-based services, you'll take fourteen days to request a refund from the date of buy (time from a free trial is counted amidst the days). However, the refund received may reduce depending on how long you've been using the subscription service.

Pre-orders are handled differently depending on when you placed the pre-guild. For pre-orders placed more 14 days earlier the release date, y'all tin can request a refund upwardly until the release day. Pre-orders fabricated after the xiv-day pre-guild window can be refunded within 14 days of the club appointment as long equally the user hasn't initiated the download. Note: Yous'll lose any extra content that came with the pre-order after processing a refund.

Cancellation Policy

You can cheque out the official PlayStation Shop's cancellation policy for more data. It'southward of import to note that calculation any funds to your wallet is not-refundable. We recommend being mindful when you lot're choosing to top up.

How to become a refund by using the PlayStation Ap

  1. Download the PlayStation App from the Google Play Store (the download is linked in our widget in this department).
  2. Launch the PlayStation App and tap Sign In. Enter your Sign-in ID (e-mail address) and your countersign on the side by side screen. Tap Next.
  3. If y'all're using the PlayStation App for the first time, you'll need to read the features before accessing the main page. Keep tapping Next to proceed, then tap Maybe Later on the 'Promos and offers' screen. Tap Next to terminate the setup.
  4. At present y'all're on the PlayStation App'south home page. You can access PlayStation news, your gaming library, the PlayStation Store, and more.
  5. Tap on Settings (gear icon), scroll downward to PlayStation Network, and tap Support.
  6. Next, you'll navigate to the PlayStation Back up page, tap on PS Store & Refunds > Refunds > Requesting a PS Store refund.
  7. Choose the appropriate selection for your purchase blazon. Tap on Request refund. You'll exist in contact with a Customer Support bot to walk you through the rest of the style.

How to turn off auto funding for pre-orders and subscriptions

Learning how to avoid sneaky credit card charges can preclude you from needing a refund in the kickoff place — this will but take you a few minutes to complete. By turning off the auto fund office for pre-orders and subscriptions, you'll have to manually manage your reminders, or y'all tin use an app like Google Calendar for creating tasks.

  1. Launch the PlayStation App.
  2. At the bottom of the home page, navigate to the PlayStation Store by tapping on the shopping purse icon.
  3. Tap on the Hamburger button (3 horizontal lines) > Payment Methods. You lot may have to log in again for security reasons.
  4. Gyre to 'Automatically Add Funds to Renew Subscriptions or Pay for Pre-Ordered Content' and plow that slider off.

Mistakes happen

Afterward reading through our guide nosotros hope y'all experience a little better about the process of securing a refund on the PlayStation Store. Mistakes tin happen with any purchase, but getting our coin back should always exist effortless and painless. If you lot want to save a little cash, check out our favorite costless games.